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Customer Care 

At Giftease we aim to make your experience of sending a gift as delightful as receiving one.

If at any time, you have any queries or issues while  placing an order, or after you have placed an order with us, or have any request pertaining to your order, our customer care team shall be happy to help you.

You can reach us at our customer care number (020) 6731 4888 between 9:00am and 9:00pm all days, or you may email us at customercare@giftease.com will make all attempts to respond to you within one working day.

Typically customers contact our customer care for:

Delivery Queries

Payment Queries

Order Queries

Product Information

Shipping Queries

Registration Queries

Any Requests

 

To enable us to respond quickly and effectively, in any communication with us, please provide information such as Order Number, invoice number, Email ID etc. The more information you provide, the quicker we will be able to respond to your query.


Also, for your assistance and faster resolution of your queries, we have created a list of Frequently Asked Questions FAQs with our answers to them. You can find those in the FAQs section